Event-driven AI Agents

Agents that know your business
as it happens.

HyperTrail turns business events into the right action, with full context at enterprise scale.

Trusted by

AWSUnited AirlinesChoice Hotels
How it works

How your agents stay current.

Three things happen automatically, continuously, in milliseconds.

Step 1

Every event teaches your agents something new.

Purchases, support chats, page views, operational signals — every event updates what your agents know about your business, the moment it happens.

Live event stream

purchase_completedlearns: spend pattern
support_chat_endedlearns: sentiment shift
points_redeemedlearns: engagement level
page_view /cancellearns: churn intent

Step 2

When the moment calls for it, they're already ready.

Your agents don't wait for prompts or schedules. When their understanding crosses a threshold you define, they wake up with a goal.

loyalty_score0.41 ↓
sentimentnegative
churn_risk0.84 ▲
churn_risk > 0.7 AND tier = goldACTIVATED

Step 3

They act across your systems as fast as you let them.

Every action can run autonomously or pause for human approval. You define the guardrails. Full audit trail on every decision.

EmailSend personalized retention offer✓ sent
SlackAlert CSM with context summary✓ sent
SalesforceEscalate case, attach risk score⏸ awaiting approval
InternalLog intervention for ROI tracking✓ logged

3 auto-executed · 1 held for review · 0.9s

Human-in-the-loop active on CRM write actions
Getting started

Describe it. Deploy it.

You describe the outcome you want. HyperTrail builds the trail from event source to action and gets it live.

You describe

Tell it what should happen, in plain language.

Describe the business event, the context your agent needs, and the action it should take. No code, no workflow diagrams, no integration specs.

Your description

When a support chat ends, use the full context of the customer — sentiment history, wait times, and resolution status — to predict CSAT and escalation risk. If risk is high, notify the team lead on Slack and create an escalation case.

We assemble

HyperTrail builds the trail for you.

Everything assembled automatically: event sources, entity enrichment, agent logic, connectors. Review it, adjust it, or ship it as-is.

Assembled trail

SourceSupport Platform → chat_ended
EntityCustomer → enrich sentiment, wait, resolution
AgentCSAT Prediction → escalation scoring
ActionsSlack notify · Zendesk case · Score write

It's live

Test it. Promote it. Watch it work.

One click to production. Monitor events processed, agent invocations, actions taken, and business impact. All in real time.

CSAT Prediction TrailProduction
12.4K
Events
3.2K
Invocations
847
Actions
↓34%
Escalations
Live · last event 2s ago
Platform Capabilities

Everything You Need to BuildROI-focused AI Agents

HyperTrail provides all the tools and infrastructure needed to build, deploy, and scale AI agents across your enterprise.

Context-Aware Agents

AI agents that detect business events - churn signals, booking changes, fraud flags - and take the right action instantly to protect revenue and delight customers.

Enterprise Context Graph

A living digital twin of every customer and asset, updated in real time from every system. Gives your agents the full picture so every action is the right one.

Visual Trail Builder

Build and deploy AI agents in days with a visual interface to help you orchestrate outcomes

Enterprise Connectors

Generate and Deploy connectors to Enterprise Systems. Integrate in days not months.

Real-time Monitoring

Complete visibility into agent activities with detailed traces, performance metrics, and real-time monitoring dashboards. Measure ROI in real-time.

Enterprise Security

Bank-grade security with full auditability, data encryption at rest and in transit, and compliance with enterprise security standards.

Fine-Grained Governance

Role-Based Access Controls across both the Control Plane (API operations) and the Data Plane (entity data accessibility). Define who can do what, down to the field level.

Human Oversight

Place a Human-in-the-Loop to approve any agent action. Full control over when AI acts autonomously and when it needs human sign-off.

Orchestrate Outcomes

Build focused, well-defined AI use cases that are easy to manage, scale, and maintain across your organization.

Enterprise Scale

Built for production traffic: Handle thousands of events per second with sub-second response times and enterprise-grade reliability.

Production Ready

Skip the demo or the Pilot. Every use case is production-ready out of the box.

Interaction Stitching

Stitch any interaction to an entity using deterministic, rule-based logic. Build a complete picture of every customer journey without probabilistic guesswork.

Trails in action

Built for your industry.

Live trail scenarios across the industries we serve. Click any to explore the full architecture.

Travel

Personalized Disruption Handling

When a flight delay occurs, passengers are prioritized by loyalty tier and context, then automatically rebooked and notified.

flight_delay_detectedjust now

214 affected passengers identified

layover < 45 min · misconnect risk: high

Rebooking options ranked by tier and preference

Gold+ prioritized · 6 alternatives per passenger

Personalized recovery message + outreach sent

SMS + app push · lounge access added for tier

Resolved
1.2s · 214 handled
Hospitality

Guest Research + Welcome Email

When a new booking arrives, an AI agent researches the guest and sends a personalized welcome email based on their profile and stay details.

booking_confirmedjust now

New booking received, guest profile initiated

check-in: 3 days · room: deluxe king

AI researches preferences and prior stay history

dining preferences · loyalty tier · prior visits

Personalized welcome email drafted and sent

tailored to booking + preferences · sent instantly

Resolved
0.8s · no human involved
Hospitality

Real-Time CS Intelligence

Live support conversations are analyzed for sentiment, upsell opportunity, and escalation risk as they happen.

support_chat_activejust now

Live conversation analyzed for sentiment

wait time: 8 min · tone: frustrated

Escalation risk and upsell opportunity scored

satisfaction: 0.34 · upsell signal: high

Agent briefed + personalized offer triggered

room upgrade offer · priority callback queued

Resolved
0.6s · CSM notified
Gaming & Casinos

Churn Prediction + Retention

When a player's balance drops below threshold, churn risk is scored and a personalized retention bonus is generated automatically.

casino_wagerjust now

Balance drop detected below threshold

balance: $4.20 · 3 consecutive losses

Churn risk scored against player profile

risk: 0.87 · tier: gold · LTV: high

Personalized retention bonus generated

50% reload · based on past redemption patterns

Resolved
0.7s · no human involved
Gaming & Casinos

Signup Deposit Conversion

After KYC approval, AI estimates income and deposit propensity from geographic and professional signals to design a personalized first-deposit bonus.

kyc_approvedjust now

KYC approved, income signals analyzed

location: NYC · profession: finance

Deposit propensity scored

propensity: 0.82 · estimated income: high

Personalized tiered bonus designed

100% match up to $500 · 3-tier structure

Resolved
0.9s · offer queued
Gaming & Casinos

Post-Conversion Marketing

Once a conversion bonus is generated, a copywriter agent creates personalized email content tailored to the patron's profile and bonus tier.

conversion_bonus_generatedjust now

Patron profile and bonus details pulled

tier: gold · bonus: $500 match

Copywriter agent generates personalized content

subject line · body · CTA tailored to profile

Email campaign queued for optimized send

send time optimized · compliance checked

Resolved
1.1s · email ready
Gaming & Casinos

Hotel Booking Cross-Sell

When a guest books a hotel room, their online gaming history is analyzed and personalized gaming floor credits are offered via SMS.

hotel_bookingjust now

Hotel booking detected, gaming history pulled

online player · 3 prior floor visits

Floor credit amount calculated from history

$75 promotional credit · high conversion signal

Credit created + SMS sent with redemption link

casino system updated · SMS delivered

Resolved
0.8s · no human involved
Parks & Attractions

Guest Segmentation + Spend Propensity

Guests are segmented at ticket purchase, spend propensity predicted, and classification accuracy validated against observed in-park behavior.

ticket_purchasedjust now

Guest segmented at ticket purchase

family · 2 adults · 2 children · premium tier

Spend propensity predicted by AI

F&B: high · merch: medium · predicted: $280

In-park behavior monitored + model validated

actual spend: $312 · accuracy: 91%

Resolved
0.5s · segment validated
Use Cases

Cross-Industry Use Cases

These powerful capabilities work across all industries to deliver exceptional customer experiences.

Personalized Interactions

Combine time-sensitive signals with customers' real-time context to surface relevant upgrades, offers, and experience enhancements.

Cross-Channel Continuity

Centralize and synchronize golden records to make the customer experience contiguous and seamless across locations and systems.

Staff Augmentation

Surface real-time recommendations and key insights to give frontline staff access to relevant, actionable customer insights.

Workflow Automation

Translate real-time events into workflow triggers, activating staff, systems, or agents to resolve problems and manage logistics.

Ready to Transform YourEnterprise?

Join leading enterprises who are already using HyperTrail to automate their business processes and deliver exceptional customer experiences.